Ambassador Protocol

Advancing Civility and Etiquette

Disability Etiquette Programs


Ambassador Protocol
6209 Bird Race
Columbia, Maryland 21045
Telephone: 410.290.0436

Ambassador Protocol provides disability awareness and etiquette training for individuals with and without disabilities who want to increase their sensitivity, confidence, and knowledge when interacting with persons with disabilities. We offer customized programs for your specific needs, and we are available for speaking engagements.

"This program will allow non-disabled individuals to become more comfortable in the presence of individuals with disabilities.  Mr. and Mrs. Scornaienchi have an excellent grasp of interpersonal relations."

Joan Webb Scornaienchi with David Thompson, Disability Advocate

David Thompson

ADA/504 Coordinator and Disability Advocate

Since there are more than 50 million Americans with disabilities, it makes good business and social sense to enhance your disability etiquette.  In a global society, businesses need to be sensitive to the needs of customers, and supervisors need to ensure comfortable working environments for all employees.  The goal of the Americans with Disabilities Act (ADA) of 1990 was to integrate persons with disabilities into all aspects of American life.  However, while most supervisors and employees understand the ADA, it does not mean that they know how to behave or that they behave with proper manners.

Our co-founder, Ms. Scornaienchi, can share many personal and professional experiences in dealing with persons with disabilities. From a personal perspective, she is the daughter of a living World War II disabled veteran. Her father stepped on a landmine at the age of eighteen and became a double amputee. As his biggest advocate, it was only natural for her to develop an awareness of physical barriers and a compassion for educating others about disability awareness and etiquette. Thanks to prostheses, her father's disability is unnoticed. Although his disability is out of sight, it is a daily consideration. For much of her professional career, Ms. Scornaienchi conducted Disability Awareness and Etiquette Training Programs for university students and staff.

If you feel awkward when dealing with a person with a disability, if you are not sure how much assistance to offer, or if you are concerned that your company may be violating the spirit of the ADA, then this training is for you.  Participants will gain greater awareness, learn new skills, and practice disability etiquette.

Programs include:
  • The 3 Rs of Disability Etiquette
    • Respect: Extend the same respect to all
    • Reason: Combine old-fashioned common sense with common courtesy
    • Relax: Blunders do not have to turn to embarrassment
  • Wheelchair Etiquette
  • Bullying Persons with Disabilities
  • Attitudinal Barriers
  • Simulations

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